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How do you clear up a credit card error?

Let’s set the scene: You’ve had a tough day at work, and when you get home, all you want to do is kick your feet up, watch some TV and maybe open the mail.

It’s not exactly relaxing, but you tear into your credit-card bill, and get a shocker. There’s a big charge that you never made. How do you make sure to get it corrected?

The Fair Credit Billing Act gives you 60 days from the date of the billing statement to notify the company and contest the error. It’s best, however, to notify the company immediately, according to information provided by Allstate Financial Services, which adds the following tips:

• Put it in writing and attach documentation. Send it certified mail, so you’ll have a record.
• If you decide to contest the charge by phone, ask to speak to a manager.
• You may decide to go ahead and pay the bill to ensure it won’t negatively affect your credit while you contest the charge.
• Know your rights: The company must respond to your letter within 30 days and has up to 90 days (or two billing cycles) to agree with or deny your claim. If the company disagrees with you, they must explain why. They cannot report your account delinquent during the 90 days.

D$D YOU KNOW?

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